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Support Hours

Monday - Friday
9:00 AM - 5:00 PM EST
Saturday and Sunday

*Support is closed during American federal holidays and weekends.
** Response times may vary due to high demand. We will respond as soon as possible, but please allow 2-4 hours
during support hours.

Contact Support

All support channels are available to all customers at no charge, regardless of version.

Screen Share: We offer screen sharing as needed. Please email support to set up a screen share.

Knowledge Base

Please consult the Propel knowledge base for answers to frequently asked questions and for many helpful guides.
Open the Propel knowledge base