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Support Hours

10:00 - 18:00 UTC*
5:00 AM - 1:00 PM ET
2:00 AM - 10:00 AM PT
Monday - Friday
10:00 - 22:00 UTC*
5:00 AM - 5:00 PM ET
2:00 AM - 2:00 PM PT

* Winter time: add 1 hour when observing Daylight Savings time (end of March - end of October)
** Support is closed during official Israeli holidays and weekends (Friday afternoon - Saturday evening, Israel time).

Contact Support

All support channels are available to all customers at no charge, regardless of version.

Chat: Available on our website or our web application during our normal support hours.
Phone: +1 (646) 582-9680 ext. 2
Screen Share:
We offer screen sharing as needed. Please email support to set up a screen share.

Knowledge Base

Please consult the Propel knowledge base for answers to frequently asked questions and for many helpful guides.
Open the Propel knowledge base